To run a business successfully, you have to have day-to-day operations running smoothly with no interruptions. Providing quality products, reliable service and clear communication are the core parts of bolstering your company’s brand—that means you need hassle-free delivery, secure warehousing and strong logistics.
When you’re looking for a delivery company, you want one with unmatched professionalism. Here are the characteristics of a good same-day delivery service.
Outstanding customer service
In the courier industry, customer service is king. For example, if you have a question about a delivery, you want answers right away. That’s why it’s critical to have a phone number on hand where you can reach a delivery professional who will tell you exactly what you need to know.
Courier drivers also have to have outstanding customer service skills. They should be able to answer any question about a shipment and deliver the product on time in excellent condition. This is one of the keys for what makes a great delivery experience.
Services to meet your needs
You want a flexible delivery company with a wide range of services that will ensure you can move goods. For example, if you need to deliver fresh products, you want a company with a good handle on cold storage. For those in the medical industry, your delivery company will need to be well versed in the regulations regarding delivery of these items. Find a company that will be able to provide exactly the kind of service you need.
Value
When you consider the characteristics of a good same-day delivery service, you might think that low price is among them—but really what you’re looking for is value. The lowest bidder might save you some at first, but if you don’t receive quality service, then they’re not even worth the low price they charge. You need reliable, fast service with excellent communication that comes at an affordable price. Same-day delivery services simply aren’t all created equal.
Timeliness
A survey showed that the driver being on time was the most important aspect of providing great delivery service. A logistics partner that gets the parcel shipped immediately and then has it arrive exactly when they said it was going to is key. You also want the ability to track the package to make sure it’s progressing the way it should.
Handling goods
You shouldn’t work with a delivery service that mishandles goods. The products should arrive at their destinations fully intact and ready for the end user. It doesn’t matter if you’re shipping machine parts, toys or fresh produce. Proper handling of goods is key for every delivery service to execute.
If you’re wondering what makes a great delivery experience, then let the pros at Marathon Messenger Service, Inc. show you. We offer an array of affordable delivery options, including same-day and overnight. For nearly three decades, we’ve provided all our customers with outstanding service. Give us a call today to find out more about how our courier service can help you. We look forward to working with you soon.